Customer Success Manager

Overview

For: Customer Success Manager/ Customer Success ExecutiveRef: VR/05222Inspire Resourcing are currently recruiting for a Customer Success Lead on behalf of our client in Chesterfield. This is a great opportunity for someone who is looking to enhance the customer experience and enjoys building relationships.Responsibilities

Serve as the primary point of contact for assigned, tiered, customer accounts, working alongside the account Growth Lead.Build and maintain strong client relationships to ensure customer satisfaction and retention.Maintain and update customer information in the CRM system.Lead contract renewal negotiations, ensuring continued business success.Lead price increase conversations to maximise customer profitabilityPartner in delivering Customer Quarterly Business Reviews (QBRs).Oversee the onboarding of newly acquired businesses, ensuring seamless integration.Manage upgrades, legacy swaps, and recall projects.Collaborate with Sales, Growth, Service Excellence, Technical Project Managers, and other internal teams to conduct trials and onboard new customers.Establish feedback loops and track customer usage data to drive service improvements in collaboration with Service Excellence Champions.Meet and exceed KPIs, including those related to: price increase, in-contract customers, and churn rates.Qualifications and Key Skills

Strong relationship management and negotiation skills.Experience in customer success, account management, or a similar role.Excellent communication and organisational abilities.Ability to analyse customer data and implement process improvements.Experience with CRM systems and contract management.Additional Details

Full time - PermSalary £25,500 - £30k ..... full job details .....