Customer Success Manager

Overview

Join Our Team as a Customer Success Manager! At ITG, we empower marketing and creative teams at leading brands to enhance their creative production processes and execute marketing campaigns more efficiently. Our platform streamlines workflows, automates production with templates and AI, and helps launch engaging campaigns rapidly. Our mission is to transform how creative assets are produced and utilized, focusing on enabling innovation without hindered production. We are committed to using technology to enhance creativity and to a customer-centric approach guided by our values: we embrace risks, welcome change, and prioritise trust.Your Role

As a Customer Success Manager, you will play a vital role in ensuring customer satisfaction and retention. You will manage account planning and deepen customer relationships, aiming for upsell opportunities by unlocking value through comprehensive utilisation of our platform. You will collaborate with Account Directors, Sales teams, and Product teams to achieve these goals.Key Responsibilities

Understand the client''s needs, objectives, and challenges thoroughlyEnhance client adoption and engagement to foster loyaltyDevelop and execute account plansBuild and maintain strategic relationships with key stakeholdersProvide guidance to clients in their day-to-day operationsDeliver platform training and onboarding, including change management processesCommunicate client requests for features and improvements to Product OwnersIdentify opportunities for growth and engage with the broader account teamWhat We Value

Entrepreneurial spiritProactive opportunity recognitionOwnership mentalityImpact-driven focusAmbition and driveRequirements

Experience in account management or a similar role like Customer Success Manager or Key Account ManagerConfident in business settings with sharp analytical skillsAssertive communicator who leads meetings and provides actionable insightsGrowth-oriented with a strong commercial acumenEfficient, consistent, and structured in your approachBachelor''s or Master''s degree in Communication, Media, Economy, Marketing, or Behavioral Sciences preferredTech-savvy with a willingness to master our platformExcited to thrive in a scale-up environmentPositive, enthusiastic, and solution-focused mindsetExcellent communication skills with a commitment to client successHigh sense of responsibility both internally and towards clientsA collaborative team player who is eager to learn and humbleBenefits

25 days'' holiday + bank holidays – we understand the importance of down timeAnnual Wellbeing Day – an additional day to look after your wellbeingPension Scheme – helping you save towards your retirementCorporate Medical Cash Plan – claim back the cost of medical treatmentsSmart Working Options – spend up to 40% of your working week from homeDiscounts and savings through our online community platformEmployee Assistance Programme – support for you and your wellbeingCycle to Work Scheme – save on commuting costsMonthly Employee Awards – Employee of the Month with a £250 bonusVolunteer Day and charity fundraising opportunitiesReferral scheme – up to £1,500 for successful referralsWellbeing Programme – access to wellbeing workshops and championsEnhanced Family Friendly Leave – support for you and your familyWe Value DiversityWe champion and welcome diversity in our workforce and ensure all applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are committed to increasing the visibility and recognition of talent from under-represented groups within our organisation and the wider industry. At ITG, we look after ourselves, each other, and the planet, because we are stronger together.ITG has employee resource groups (ERGs) offering safe spaces for colleagues with shared interests to connect, socialise and support one another, including Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together, and Women In Tech Together.What next?

If you’re interested in knowing more, please submit your application and a member of our team will be in ..... full job details .....