Customer Success Manager

Robert Half is partnering with a fast-growing, investor-backed B2B organisation that''s undergoing an exciting period of expansion. They''re looking for a Customer Success Manager to build and shape Customer Success function, working closely with the CMO to drive customer retention, loyalty and long-term growth.Location: SurreyHybrid: 3 days in officeCustomer Success ManagerThe opportunity:This is an exciting opportunity to join a rapidly growing, investor-backed business at a pivotal stage of its growth.Reporting directly to the Chief Marketing Officer, you''ll play a key role in establishing and shaping the company''s Customer Success function.This is an ideal opportunity for someone who enjoys building new capabilities, influencing business strategy and delivering measurable commercial results.The RoleAs Customer Success Lead, you''ll own the customer success strategy across the business, ensuring customers receive maximum value from the companies products and services throughout their lifecycle.You''ll work cross-functionally with Marketing, Customer Service, Operations and Technology teams to improve customer experience, develop customer insight and identify opportunities for growth within existing accounts.Key ResponsibilitiesCustomer SuccessDevelop and implement the Customer Success strategyBuild and introduce a Customer Health frameworkDevelop customer retention and reactivation strategiesMonitor customer engagement and identify opportunities to improve customer ..... full job details .....