Customer Success Manager

Overview

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This is work that changes the world, and we invite you to seize the endless opportunities and leave your mark.THE ROLE

As a Customer Success Manager, you''ll be the primary post-sales advocate for our customers, ensuring they maximize the value of their Pure Storage Evergreen//One experience. You will build and nurture trusted, long-term relationships by deeply understanding their business and technical needs, acting as a strategic partner, and serving as their main point of contact for all things Pure. You’ll orchestrate a seamless customer journey, from onboarding to renewals, by collaborating with internal teams to deliver a world-class experience.What You''ll Do

Serve as the trusted advisor for assigned Evergreen//One / Evergreen//Flex / Cloud Block Store customers, by establishing yourself as the subject matter expert on their Pure Storage Evergreen//One / Flex / CBS journey.Own and drive the post-sales service delivery relationship, leading strategic business reviews and managing the customer lifecycle to ensure high customer satisfaction, retention, and growth.Act as the customer''s primary advocate, bridging communication and effort between customers and various internal teams, including Engineering, Product Management, Support, Sales, and Executive Leadership.Define key metrics for success and establish processes, systems, and tools to deliver customer growth for some of our largest and most strategic accounts.Up to 25% travel to visit customers as needed.What You Bring

Demonstrated experience in a customer-facing, relationship management role, such as a Technical Account Manager, Customer Success Manager, Professional Services, or Sales Engineering.A deep understanding of enterprise data centre environments and the ability to manage technical relationships within a leading IT infrastructure or software vendor.The ability to act as a trusted advisor, communicating technical issues and business impact clearly and effectively to both technical and non-technical audiences, including executives.Strong project management skills with the ability to manage multiple projects, prioritize tasks, and execute detailed action plans with stakeholders and customers.Strong preference for fluent English plus one of: German, French, Swedish, or Dutch.We are primarily an in-office environment and therefore, you will be expected to work from the Prague or Staines office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.What You Can Expect From Us

Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune''s Best Large Workplaces in the Bay Area, Fortune''s Best Workplaces for Millennials and certified as a Great Place to Work!Pure Team: We build each other up and set aside ego for the greater good.And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.Accommodations And Accessibility

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.Our Commitment To a Strong And Inclusive Team

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.Join Us

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