Customer Success Manager

Customer Success ManagerAre you passionate about building strong client relationships and delivering exceptional customer experiences? We''re looking for an experienced Customer Success Manager to join a fabulous technology business and play a key role in driving customer satisfaction, retention, and long-term success.This is an exciting opportunity to work at the heart of the business, acting as the bridge between customers, support, and product teams to ensure clients receive maximum value while helping shape its future development.The RoleAs Customer Success Manager, you''ll take ownership of the day-to-day customer portfolio, proactively managing relationships, identifying opportunities to improve engagement, and ensuring customers achieve their desired outcomes.You''ll work closely with internal teams to monitor account health, deliver strategic account reviews, and champion the voice of the customer across the organisation.Key ResponsibilitiesProactively manage customer accounts.Monitor customer satisfaction, identify trends, and provide regular updates to internal stakeholders.Support customer retention and recurring revenue targets through effective account management.Conduct Business Reviews with key clients, reviewing performance, usage, future objectives, and opportunities for growth.Collaborate closely with the Support team to identify recurring issues and implement proactive customer success initiatives.Deliver customer communications, training, and engagement ..... full job details .....