Customer Success Manager - London London

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out ourbrand video .Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….Meet SynthesiaWe''re on amission to make video easy for everyone.Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it''s for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Readstories from happy customers, what1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025!In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.The role...

Reporting to the Customer Success Team Lead - you are energetic, driven, and care deeply about the success of our customersAs a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy usersYou will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new usersYou are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suiteIdeal for an individual who wants to expand their career with a fast-growing software companyAbout you...

Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaSExperience in managing a Book of Business along with KPIsA track record in managing risk, forecasting, and identifying growth opportunitiesEstablishing a trusted advisor relationship with our clients, driving value from Synthesia products and servicesSuccessfully onboarding new clients and building key relationships in the first critical months and beyondCoordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendanceLight video editing using the Synthesia platformRetention and growth of our enterprise clientsEnsuring ROI and value is understood by clients, proactively looking for risks and opportunitiesYou are based in LondonAt Synthesia we expect everyone to...Put the Customer FirstOwn it and Go DirectMake the Journey FunYou can read more about this in this public Notion pageThe good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...A competitive salary + stock options in our fast-growing Series D start-up.Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay25 days of annual leave + public holidays in the country where you are based.Cycle to work scheme (London).Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental and vision, cashback and gym discounts. (UK)Pension contribution/salary sacrifice.Work from home set up.A huge opportunity for career growth as you’ll help shape a market-defining product.Create a Job AlertInterested in building your career at Synthesia? Get future opportunities sent straight to your email.Apply for this job

*First Name *Last Name *Email *PhoneResume/CVEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn Profile *Why do you want to work for Synthesia? *What is the salary range you''d be looking for? *Are you currently handling the renewal process, including pricing negotiations and contracts? *Where are you based? Do you need visa sponsorship? ..... full job details .....