Customer Success Manager

Integreon Greater London, England, United KingdomJoin or sign in to find your next job

Join to apply for the

Customer Success Manager

role at

IntegreonIntegreon Greater London, England, United KingdomJoin to apply for the

Customer Success Manager

role at

IntegreonDirect message the job poster from IntegreonJob Title Customer Success Manager – UK (7 roles)Location

London, United KingdomReports to

Senior VP - LondonSalary

CompetitiveWe are seeking

Customer Success Managers

based in the

U K to drive customer satisfaction, retention, and growth. In this role, you will act as a trusted advisor to our clients, ensuring they maximize the value of their

Contract Lifecycle Management (CLM) softwar e solutions.Responsibilities include:Set the strategic tone, direction, and supervision of how the team works with its clients. This includes overseeing client needs, staffing, strategy, and quality of work in accordance with the client''s issued process, policies and procedures.Support the customer success team to ensure quality execution that drives towards client’s business objectives and key metricsManagement of customer expectations and be a focus point for customer issuesIncrease ARR across existing accounts through the execution of growth / upsell strategiesDrive retention for each account through customer advocacy, increased usage and adoption strategiesTravel onsite to conduct client business meetings and trainings as requiredEnsure that all projects are delivered on-time, within scopeTrack progress of any project plans to ensure customer satisfaction – escalate and resolve as appropriateManage the relationship with the client and all key stakeholders, including the Economic Buyer and / or Executive Sponsor.Establish and maintain relationships with third parties/vendorsRequired Skills/Abilities:5+ years of experience in customer success or account management roles.Proven experience

in Customer Success, Account Management, or a similar client-facing

role within SaaS (required).Experience wi th Contract Lifecycle Management (CLM)

software (required).Must have experience in generative AI - increasingly required to liaise properly with leadership and navigate meetingseffectively.Excellent written and verbal communication skillsRegular domestic travel is required with occasional international travelSelf-starter with the ability to handle ambiguity, utilize robust problem-solving skills, demonstrate situational agility,manage parallel efforts, and communicate effectivelyAbility to influence through persuasion, negotiation, and consensus-building with senior-level leaders, customers, andinternal stakeholders.Strong empathy for customers and their business challenges.Proven track record in the management of global service delivery operationsExperience with Salesforce.com, JIRA, and other engagement tools is a strong plus.Excellent communication skills with customers and key executives.Ability to identify risks and dependencies and put in place plans to mitigate them.Ability to thrive in a fast-paced, evolving environment with a collaborative and proactive approachStrong understanding of customer lifecycle management and success metricsCompany InformationIntegreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations, and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our team’s experience and expertise in documents, administrative and business services. With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore, and onsite delivery of our award-winning services.If you are exceptional at what you do, we would love to put you to work in an exceptional company in an exceptional position.We are One. We are On.Follow us https://www.linkedin.com/company/integreon/Visit us at www.integreon.comSeniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function LegalIndustries Legal ServicesReferrals increase your chances of interviewing at Integreon by 2xSign in to set job alerts for “Customer Success Manager” roles.

London, England, United Kingdom 1 month agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 5 days agoLondon, England, United Kingdom 1 week agoPrincipal Customer Success Manager (Contract)

Greater London, England, United Kingdom 4 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 5 months agoGlobal Customer Success Manager (Hybrid)

London, England, United Kingdom 5 hours agoLondon, England, United Kingdom 7 months agoCity Of Westminster, England, United Kingdom 1 week agoHarrow, England, United Kingdom 3 days agoLondon, England, United Kingdom 4 hours agoGreater London, England, United Kingdom 4 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 3 months agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 months agoLondon, England, United Kingdom 1 week agoCustomer Success Manager (Technical), UK

London, England, United Kingdom 48 minutes agoLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 3 days agoGreater London, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 months agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of ..... full job details .....