Head of Customer Success Platform

Sales - Digital Customer Success and ConsultancyTitle

Head of Customer Success PlatformContract type

QA Ltd PermanentJob advert

Head of Customer Success (Platform)Londonwith potential travelYourrole istransformative in shaping exceptional customer experiences. This strategic leadership position is at the heart of our mission, ensuring that every customer not only achieves success but thrives using QA’s products and services.You will be passionate about creating value and leading high-impact teams, with the real desire to make a positive difference!Key Responsibilities:Ensure customer success strategies are adaptable across evolving product lines and service modelsStructure and lead a team of Customer Success Managers and Sales Engineers to support pre and post customer sale, onboarding, customer engagement and product adoption, service governance, health and satisfaction, continuous improvement and customer retention.Drive renewals, upsells, and cross-sells by identifying opportunities for expansion.Reduce churn by proactively addressing customer concerns and ensuring ongoing value delivery.Work closely with Product to understand and influence strategy and product development initiatives, representing the customer voice.Experience:You have minimum 5 years experience in a Customer Success environment that is fast-paced and change intensiveProven success working across organisational systems and best practice to deliver optimal customer experiences and outcomesDemonstrates resilience, growth mindset and ability to understand, review and drive opportunities for growth and evolutionExcellent relationship and senior stakeholder management capabilities with strong influencing skills. Collaborates easily and effectively, building trusted advisor status through regular honest and effective communicationManages a team with empathy, curiosity and desire to support development of individuals, helping them to achieve their goalsWhat We''ll Do For You!

In return we can offer:Competitive salary with a whole host of excellent benefits27 days annual leaveStudy support package3 full training days from a wide range of coursesContinuous personal development2 days off for charity workWork for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA''s approved listeners)Hybrid working

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone''s place.If you are interested please apply below or reach out to Tim Heaney tim.heaney@qa.com#LI-TH1#LI-LondonVacancy location

Location

London, London, London (International House)Job Description

Attachment

Job Description

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