Customer Success Manager

Customer Success Manager Property Management Software £45,000 £60,000 + bonus, private healthcare, hybrid and flexible working, EAP, enhanced pension, DIS, GP access and more Remote + 25% UK Travel Are you a Customer Success professional with a genuine, in-depth understanding of block management and property management finance? Do you know your way around service charge budgets, apportionments, and year-end processes and want to use that expertise in a more strategic, client-facing role? If so, this could be the perfect next step. My client is a forward-thinking technology business delivering high-quality solutions to the Property Management industry. They are looking for a Customer Success Manager to be the trusted partner to their clients ensuring they gain maximum value from the software platform from onboarding through to long-term success. This is not a generic CSM role - we are specifically looking for someone who understands the real-world challenges of block and property management, particularly financial processes and service charge management. You ll work closely with clients, helping them optimise how they use the software platform, while acting as their voice internally across Product, Sales, and Support teams. Key Responsibilities: Customer Relationship Management Build strong, long-term relationships with property management clients Act as a trusted advisor, understanding client goals and operational challenges Monitor customer health and proactively manage ..... full job details .....