Customer Success Manager

Customer Success Specialist
Location: London (Hybrid)
Contract: 6 months

We''re looking for a proactive Customer Success Specialist to join a Global leading company focused on financial training & learning solutions. to join on a 6-month contract. You''ll play a key role in supporting both new and existing clients, ensuring smooth onboarding and day-to-day business processes.
We are looking for candidates who have strong customer success experience working in financial services companies.

What you''ll be doing:

• Lead end-to-end client onboarding processes
• Review and coordinate contracts, SLAs, and performance agreements
• Act as a key liaison between clients and internal teams
• Track commercial metrics and manage timelines
• Resolve issues quickly to maintain strong client relationships

What we''re looking for:

• Experience in client onboarding, client services, or implementation
• Familiarity with contracts, SLAs, and KPIs
• Excellent communication and stakeholder management skills
• Strong organisational skills and ability to deliver to deadlines
• Background working in financial services companies.

This is an urgent vacancy with deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo. pandey @ randstad. Co. uk

Randstad Technologies is acting as an Employment Business in relation to this vacancy.