Customer Success Manager

We are seeking a talented and customer-focused professional to join a highly successful Customer Success Department. This is a fantastic opportunity to join a high-growth B2B intelligence and data business in a red-hot sector, play a major role in its next stage of growth while helping shape the future of the department. In six months, success in this role would be high customer retention, relationships built with senior stakeholders at top customers, at least one identified champion at each customer, a strong partnership with the sales team, all meeting and feedback notes logged on the CRM system, and at least 60 customer meetings (online and in person) per quarter. The role offers excellent performance-related bonuses, international travel opportunities, and the chance to work in a tight-knit and fun environment. Key Responsibilities Responsible for all post-sale activities as part of the customer journey, including onboarding, training, driving adoption, customer meetings, collecting feedback, technical support and inbound queries via email, phone and chat Building meaningful relationships with customers at all levels; C-level to analysts, act as the representative for the business in face-to-face and online meetings Ensure customers derive maximum value from their subscriptions, utilize all of their licenses, and collaborate with internal stakeholders (Editorial, Sales, Marketing, Product) to ensure adoption Monitor customer usage data and health indicators, ..... full job details .....