Customer Success / Client Service Executive

Job Title: Client Success ExecutiveLocation: East LondonSalary: £27,000 - £30,000 per annumJob Type: Permanent, Full TimeAbout usAt Bluetownonline, we provide the software and advertising services that power the UK''s top companies. We''ve recently launched a game-changing new software platform, and we need a versatile, "people-first" professional to help our clients make the most of it. We aren''t just a service provider; we are a partner in our clients'' growth. We are a fun, vibrant, and forward-thinking team that values proactivity, positivity, and a genuine passion for technology.About the roleThis is an important role for the company as you''ll be the go-to point of contact for many of our clients acting as a bridge between meticulous administration and high-energy client success. One hour you''ll be proofing and posting a creative job advert, the next, you''ll be on a video call demoing our software to a new client.Client Onboarding and Training: You''ll be a key part of the welcome process, setting up client accounts with a keen eye for branding and design. You''ll conduct online demos and training to ensure every user feels like an expert.Creative Content and Optimisation: You''ll be aiding out clients with proofing, writing, and posting job adverts to ensure they get the best possible response rates.Proactive Relationship Management: You will maintain regular contact with your accounts, providing a solution-based approach to queries and identifying opportunities to ..... full job details .....