Customer Success Manager - Arabic speaker

OverviewThe role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow''s best practices, innovations, and capabilities to help customers achieve their goals.

Responsibilities

You will oversee a portfolio of customers using ServiceNow Impact Guided to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance

Ensure customers are technically healthy and on the most recent version of our product

Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Delivery Instance

Promote ServiceNow customer success stories and processes

Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses

Work with ServiceNow teams to improve product adoption and increased footprint

Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI''s potential impact on the function or industry.

Qualifications

5+ years of experience providing customer professional services or related business support

Ability to provide independent comprehensive services

Experience resolving issues through analysis

Experience in working collaboratively

ServiceNow accreditations or certifications a ..... full job details .....