Customer Success Executive

Customer Success Executive - Tech Scale-Up | Hybrid | West Yorkshire

Are you a confident communicator who thrives on building strong client relationships? Would you like to be part of a growing tech company where your work genuinely helps businesses protect themselves from fraud? If so, this could be the perfect opportunity.

A fast-growing RegTech company is looking for a proactive and people-focused Customer Success Executive to join their dynamic team. You''ll play a key role in supporting a portfolio of business clients, ensuring they get maximum value from a market-leading compliance platform.

What You''ll Be Doing:

• Developing trusted relationships with a varied client base across multiple sectors

• Acting as a key contact for product queries, training, and ongoing support

• Helping clients comply with Anti-Money Laundering regulations by using the platform effectively

• Identifying growth opportunities and introducing relevant new services or features

• Monitoring client engagement and addressing challenges before they become issues

• Conducting regular account reviews and ensuring clients stay up to date with industry developments

• Contributing to a supportive and collaborative team environment

What We''re Looking For:

• Someone driven, customer-centric, and comfortable engaging with a wide range of stakeholders

• Excellent communication and problem-solving skills

• A willingness to learn - you''ll receive full training on both the product and regulatory landscape

• Adaptability and a desire to grow within a successful and expanding team

Why Join?
This is a certified "Great Place to Work" and an award-winning employer with a genuine commitment to professional development and employee wellbeing. You''ll be supported with clear progression paths, regular feedback, and a great mix of benefits.

Benefits Include:

• 25 days'' holiday rising to 30 with service

• Private medical insurance (including dental & optical)

• Enhanced maternity/paternity leave

• Paid volunteer day each year

• Cycle to work scheme & on-site gym

• Pension & life assurance

• Inclusive culture and active support for wellbeing and social impact

If you''re looking for a role where you can make a real impact, build meaningful relationships, and grow your career in a thriving tech business - we''d love to hear from you.