Customer Success and Support Specialist

Customer Success and Support Specialist Remote (UK) Part-Time 25 hours per week Are you a people-focused problem solver who loves helping customers succeed? Do you thrive in a role where communication, empathy, and confidence are key? We re looking for a Customer Success and Support Specialist to join a growing, product-led PropTech business supporting UK landlords and property investors. This is a remote, part-time role (approx. 25 hours per week) with typical working hours of 10am 3pm, plus flexibility where needed.This is a unique chance to become the first dedicated Customer Success and Support hire, giving you real influence over how customer experience is shaped. You ll combine hands-on support with proactive onboarding, ensuring users feel confident and supported from day one.What You ll Be Doing Responding to customer enquiries via email and scheduled calls Delivering confident, engaging software demonstrations to users Diagnosing issues, reproducing problems, and escalating clearly Supporting customers who may be stressed about compliance or finances Helping new users set up properties, tenancies, and workflows Improving help documentation and identifying gaps Spotting trends in customer feedback and sharing insights What We re Looking For Experience in customer support or customer success within a software/SaaS environment Exceptional, confident interpersonal skills you ll be speaking directly with customers and leading demos Strong written and verbal ..... full job details .....