Customer Success Advisor

SF Partners are supporting an organisation in Felixstowe that are looking to recruit a Customer Success/Account Manager. Salary: £42,000 Working pattern: full time Main duties and responsibilities: - Lead customer onboarding activity to accelerate adoption, maximise customer value, and support long-term account growth and retention. - Develop trusted customer relationships through proactive engagement, ensuring customer needs are understood and translated into growth opportunities. - Maintain accurate customer and commercial data to generate actionable business intelligence, supporting strategic account development, retention, and revenue growth initiatives. - Drive adoption and utilisation of product, enhancing customer lifetime value and strengthening customer loyalty and retention. - Proactively promote business capabilities to identify upselling opportunities, increase customer engagement, and deliver incremental revenue growth. - Support account development plans by identifying opportunities to expand customer spend, improve retention, and enhance overall commercial performance.Commercial Performance: - Leverage leading product as a commercial growth platform, identifying opportunities to increase customer spend, improve retention and support revenue growth. - Convert customer engagement and platform usage into measurable commercial outcomes, including account expansion, upselling opportunities and increased customer lifetime value. - Monitor and analyse ..... full job details .....