Customer Success Coordinator

Customer Success Officer Location: Bassingbourn, Cambridgeshire Salary: £27,000 to £30,000 depending on experience Hours: Full-time, permanent Hybrid Working: Work from home on Mondays and Fridays The Opportunity I''m recruiting for a Customer Success Officer to join a growing organisation that provides specialist HR, employee relations and workplace services to businesses across the UK. This is a varied and fast-paced coordination role where you will act as an important link between clients, service providers and internal teams. You will help ensure that projects are set up correctly, communication runs smoothly and services are delivered to a consistently high standard. It would suit someone with strong administration or project coordination experience who enjoys building relationships, managing multiple priorities and taking ownership of their work. Key Responsibilities Acting as a main point of contact for clients and new service referrals Setting up and coordinating new projects from initial instruction through to completion Creating and maintaining project folders, CRM records and internal documentation Coordinating dates, meetings and venues with clients and service providers Allocating work and monitoring availability to support effective service delivery Liaising with clients to ensure work is scheduled promptly Keeping relevant stakeholders updated on any changes or developments Ensuring everyone has the correct documentation throughout each project Managing ..... full job details .....