Customer Solutions Manager - 12 months contract, Global Media & Entertainment, Telco Programme

Overview

Customer Solutions Manager - 12 months contract, Global Media and Entertainment, Telco Programme | Job ID: 3077115 | AWS EMEA SARL (UK Branch).You will be a trusted advisor to your customer. You will leverage your program management, technical, organizational, and transformation expertise to understand your customer''s business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers'' biggest IT challenges, and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles.

Responsibilities

Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey.

Value Realization: identify and accelerate the customer’s realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other.

Enablement: help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other.

Governance: establish and mature operating models/structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.

A day in the life

Operate in an inclusive environment with work/life harmony and career advancement as part of a diverse, global community of Customer Solutions Managers delivering cloud solutions that transform customer business and IT.

Balance time between directly engaging with customers, partners, internal AWS teams and services to guide customers on their AWS Cloud journey.

Collaborate across AWS to apply technical, business, and program management expertise to solve complex technology problems for customers.

Identify strategic opportunities for the customer’s cloud journey including large-scale migrations, data analytics, digital transformation, business agility, and more.

Interface with partner and cross-functional teams, customer teams, and pre/post sales to drive discussions and align on cloud adoption and migration strategies.

Create, manage, and deliver business and technology projects while navigating risks or roadblocks in ambiguous environments.

Share best practice learnings as reusable internal assets to evolve the AWS customer experience and the CSM role.

About the teamThe AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industry-specific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

Global Media, Entertainments and Sports CSMs are advocates that help customers invent and build in the cloud.

Working backwards from the Customer – we dive deep to understand context, vision, and strategic goals to proactively guide and accelerate cloud journeys.

Guided by Facts and Data – through our expertise, we inform priorities and influence the customer, AWS service, and best practices.

Focus on Excellence – we take pride in our knowledge and expertise in bringing the best solutions forward to achieve customer outcomes.

Simplification and Agility – we bring clarity to complexity and enable experience-based learning and iterative approaches to demonstrate results and value.

Inclusion, Diversity and Equity – we take intentional actions to support our authentic selves, celebrate diverse perspectives, and ensure opportunities for growth are available to all.

Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

QualificationsBASIC QUALIFICATIONS

Previous experience driving customer initiatives including customer facing experience, leveraging technology to deliver projects

Previous experience in project management and delivery and/or program-management

Demonstrated technical breadth in AWS and/or cloud fundamentals

Bachelor''s degree or equivalent experience

PREFERRED QUALIFICATIONS

Experience in external customer-facing role(s) with UK Telco customers, good understanding of how the Telco industry operates

AWS certification(s) and/or other cloud provider certification(s)

1+ years implementing AWS/cloud services

PMP or project management related certification (SCRUM/Agile, Prince2, PgMP, Six Sigma, SAFe etc.)

Effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment/tracking, presentations, technical content, public speaking and white papers

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected ..... full job details .....