Customer Solutions Engineering (CSE) Manager

Customer Solutions Engineering (CSE) ManagerLocation: Woking

Region: London and South and Major Projects

Purpose of the RoleWe are seeking a dynamic and forward-thinking Customer Solutions Engineering (CSE) Manager to lead our high-performing engineering team in London and South and Major Projects regions. You will lead a high-performing engineering team responsible for delivering innovative, customer-centric solutions in the lift industry. You will drive strategic improvements, foster a culture of continuous innovation, and ensure operational excellence across projects. This role is pivotal in shaping the future of engineering delivery at KONE, with a strong emphasis on customer-centric stakeholder collaboration, technical leadership, and business impact.

Key ResponsibilitiesStrategic and Operational Excellence

Lead the execution of major lift projects, ensuring timely delivery, profitability, and customer satisfaction.

Drive continuous process improvements and implement best practices to enhance efficiency and quality.

Monitor market trends and technological advancements to proactively evolve engineering solutions and methodologies.

Develop and manage strategic roadmaps for the CSE team aligned with business objectives.

Innovation and Technical Leadership

Champion innovation in engineering solutions, integrating lifecycle thinking (installability, maintainability) into project planning.

Provide expert technical consultancy to internal teams and external customers, influencing specifications and solution design.

Ensure compliance with engineering policies, safety standards, and local codes.

Promote collaborative relationships across departments to drive shared success.

Performance and Results Focus

Lead performance management initiatives, using data-driven insights to improve team output and project outcomes.

Manage costing strategies to ensure cost-effective and competitive solutions.

Deliver high-quality inputs for sourcing and supply chain planning.

Provide expert insights to support sourcing strategies and supply chain optimization.

Client and Stakeholder Engagement

Act as a trusted advisor to Sales, Operations, Supply Line and clients, delivering value through strategic technical consultancy and pre-tender guidance.

Participate in key client engagements to influence specifications and ensure our solutions exceed customer expectations.

Build strong internal networks with cross-functional teams to enhance collaboration and achieve shared goals.

Leadership and Team Development

Inspire, coach, and lead a skilled engineering team, fostering a customer-focused culture of collaboration, accountability, and continuous improvement.

Set clear development roadmaps for the team, aligning skills and performance with business targets.

Conduct regular performance reviews and one-on-one coaching to unlock individual potential and team excellence.

Coach and mentor team members through regular one-on-one sessions and knowledge sharing.

Foster a culture of accountability, innovation, and continuous improvement.

Empower individuals to reach their full potential and contribute to team success.

Skills and Experience

Proven leadership experience managing teams in complex project environments.

Exceptional stakeholder management and communication skills.

Proficiency in Microsoft Office, SAP, and data analysis tools.

Analytical mindset with a passion for solving complex problems and driving results.

Ability to challenge the status quo and implement improvements across systems, tools, and workflows.

Deep understanding of engineering principles and project cost management.

Excellent problem-solving and analytical thinking.

Strong verbal and written communication skills.

What KONE can offerWe offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lifts and escalator industry, car, bonus, private medical insurance, GymFlex Membership, Dental Insurance, KONE Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support and Wellbeing Access.

Read more on www.kone.com/careers

Seniority levelMid-Senior level

Employment typeFull-time

Job functionEngineering and Information Technology

IndustriesIndustrial Machinery ..... full job details .....