Customer Solutions Manager - 12 months contract, Global Media & Entertainment, Telco Programme

Overview

You will be a trusted advisor to your customer. You will leverage your program management, technical, organizational, and transformation expertise to understand your customer''s business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers'' biggest IT challenges, and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles.Responsibilities

Value Realization: Identify and accelerate the customer\''s realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other appropriate initiatives.Enablement: Help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other approaches.Governance: Establish and mature operating models and structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.Day-to-day engagement: Balance time between directly engaging with customers, partners, internal AWS teams and services to help customers on their cloud journey; apply technical, business, and program management expertise to solve complex technology problems; define opportunities strategic to the customer\''s cloud journey (e.g., migrations, data analytics, digital transformation, business agility) and coordinate with partner and cross-functional teams to deliver adoption and migration strategies.Delivery execution: Create, manage, and deliver business and technology projects, navigate risks, and operate in ambiguous environments; share best practice learnings for internal reuse.About the team

The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industry-specific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.Global Media, Entertainment and Sports CSMs are advocates that help customers invent and build in the cloud.Core values

Working backwards from the Customer – we understand context, vision, and strategic goals to proactively guide and accelerate cloud journeys.Guided by Facts and Data – we inform priorities and influence the customer, AWS service, and best practices.Focus on Excellence – we bring deep knowledge and expertise to achieve customer outcomes.Simplification and Agility – we bring clarity to complexity and enable iterative approaches to demonstrate results and value.Inclusion, Diversity and Equity – we support authentic selves, celebrate diverse perspectives, and ensure growth opportunities for all.Diversity and opportunities

AWS values diverse experiences. If you do not meet all of the preferred qualifications, we encourage you to apply. We welcome candidates at different stages of their career and diverse backgrounds.Why AWS?

Amazon Web Services (AWS) is the world\''s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, trusted by startups to Global 500 companies.Inclusive team culture

AWS fosters curiosity and connection. Our affinity groups promote inclusion and empower our people to bring their authentic selves to work. Our inclusion events foster stronger, more collaborative teams.Mentorship and Career Growth

We support ongoing knowledge sharing and career development to help you grow as a professional.Work/Life Balance

We value work-life harmony and strive for flexibility within our working culture to support you at home and at work.Qualifications

BASIC QUALIFICATIONSPrevious experience driving customer initiatives including customer-facing work and leveraging technology to deliver projectsExperience in project management and delivery and/or program managementDemonstrated technical breadth in AWS and/or cloud fundamentalsBachelor\''s degree or equivalent experiencePREFERRED QUALIFICATIONSExperience in external customer-facing role(s) with UK Telco customers and understanding of the Telco industryAWS certification(s) and/or other cloud provider certification(s)1+ years implementing AWS/cloud servicesPMP or project management related certification (SCRUM/Agile, Prince2, PgMP, Six Sigma, SAFe, etc.)Effective communication skills including progress updates, risk management, execution planning, metrics establishment/tracking, presentations, technical content, and public speakingAmazon is an equal opportunities employer. We believe that employing a diverse workforce is central to our success and make recruiting decisions based on experience and skills. We value your passion to discover, invent, simplify and build. We protect your privacy and the security of your data as a priority. Please review Amazon\''s privacy considerations in our candidate privacy notice on the official Amazon Jobs site.Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for customers. If you have a disability and need a workplace accommodation during the application and hiring process, please visit the Amazon Jobs site for more information. If the country/region you\''re applying in isn\''t listed, please contact your Recruiting Partner for ..... full job details .....