Customer Solutions Consultant

Job Title: Customer Solutions ConsultantLocation: Leeds (Office Based)Salary: £40,000 - £60,000 per annumAn exciting opportunity has arisen with a well-funded, rapidly growing SaaS and AI technology business that delivers an innovative platform designed to streamline customer communication, automate workflows and improve operational efficiency.This Customer Solutions Consultant role is ideal for a technically minded, customer-focused professional who enjoys problem-solving, supporting clients and helping businesses maximise the value of cutting-edge software solutions.Customer Solutions Advisor ResponsibilitiesManaging customer relationshipsLead customer onboarding and platform configurationTranslate customer workflows into tailored software solutionsAct as a key technical contact throughout the customer life cycleDeliver training and onboarding support to improve adoptionTroubleshoot issues and liaise with Product and Engineering teamsSupport with mapping processes for customer engagementAttend customer visits and national industry eventsCustomer Solutions Advisor RequirementsPrevious experience in Customer Success, Technical Support, Onboarding or SaaS support rolesExposure to field management systemsUnderstanding of customer workflows and process mappingStrong understanding of client onboardingExperience with tools such as HubSpot, Salesforce or ZapierExcellent communication and relationship-building skillsFull UK driving licence and own transportWhat''s in it for me?30 ..... full job details .....