Customer Solutions Advisor

Job Title: Customer Solutions AdvisorLocation: Leeds (Office Based)Salary: £35,000 - £40,000 per annumAn exciting opportunity has arisen with a well-funded, rapidly growing SaaS and AI technology business that delivers an innovative platform designed to streamline customer communication, automate workflows and improve operational efficiency.This Customer Solutions Advisor role is ideal for a technically minded, customer-focused professional who enjoys problem-solving, supporting clients and helping businesses maximise the value of cutting-edge software solutions.Customer Solutions Advisor ResponsibilitiesSupport discovery meetings, product demonstrations and technical customer queriesLead customer onboarding and platform configurationTranslate customer workflows into tailored software solutionsAct as a key technical contact throughout the customer life cycleDeliver training and onboarding support to improve adoptionTroubleshoot issues and liaise with Product and Engineering teamsShare customer feedback to support continuous platform improvementsAttend customer visits and national industry eventsCustomer Solutions Advisor RequirementsPrevious experience in Customer Success, Technical Support, Onboarding or SaaS support rolesStrong interest in technology, SaaS, AI and customer solutionsUnderstanding of customer workflows and process mappingBasic knowledge of REST APIs and API keysConfident using Excel and CSV data for setup and troubleshootingExcellent communication and ..... full job details .....