Customer Services Temporary - 6 Months

Customer Service Advisor (Temporary - 6 Months)Hybrid Flexible HoursWe are currently recruiting for a Customer Service Advisor to join a busy, fast-paced support team on a 6-month temporary contract.This is a great opportunity for someone who enjoys helping customers, solving problems, and working across multiple channels in a collaborative environment.About the RoleYou will be the first point of contact for customers, providing support and resolving queries through a variety of channels including phone, email, and webchat. The focus is on delivering a high-quality customer experience while handling enquiries efficiently and professionally.Key ResponsibilitiesSupporting customers with account access, including loginResponding to inbound emails and webchat requestsHandling inbound and outbound calls in a contact centre environmentManaging a high volume of customer queries and ensuring timely resolutionEscalating more complex issues where requiredMaintaining accurate records and following internal processesDelivering a consistently high level of customer service across all interactionsWhat We''re Looking ForPrevious experience in customer service or contact centre rolesExcellent communication skills (written and verbal)Comfortable working across multiple systems and communication channelsStrong problem-solving ability with good attention to detailA positive, flexible approach and ability to work both independently and as part of a teamWhat''s on Offer6-month temporary ..... full job details .....