Customer Services Application Officer - Part Time

Selective Licensing Applications OfficerLocation: Oxford (Hybrid/Office-based)Contract: 12-Month with a possibility of getting extendedHours: Part-time - 22 hours per weekPay Rate: £ per hourAbout the RoleWe are currently recruiting for a Selective Licensing Applications Officer to join a busy and dynamic team supporting a Local Authority''s Selective Licensing scheme.This scheme requires all private rented properties in the local area to be licensed, helping to ensure landlords meet essential safety and management standards. This role is key in supporting the administration of the scheme and delivering excellent service to residents, landlords, and stakeholders.Key ResponsibilitiesHandling a high volume of customer enquiries via telephone and emailProcessing licensing applications using internal systems and detailed proceduresReviewing documentation to ensure accuracy and compliance with licensing requirementsProviding clear guidance to applicants on the licensing processManaging and updating records in line with internal processesSupporting the team to meet service targets in a fast-paced environmentWe are looking for someone who is:Customer-focused with strong communication skillsHighly organised with excellent attention to detailComfortable working with data, systems, and structured processesAble to manage a busy workload and prioritise tasks effectivelyQuick to learn new systems and adapt to changing proceduresA proactive team player with a positive, can-do ..... full job details .....