Customer Services Team Leader

Customer Services Team LeaderBromleyFull-TimePermanentAt Foresters Financial, we are here to enrich the lives of our members, their families and the communities they live in. Guided by our purpose and values, we are proud to combine financial strength with care, compassion and a long term outlook. As a Customer Service Team Leader, you''ll bring this to life every day helping your team deliver meaningful support that makes a real difference.You will lead a team of 6-12 New Business Customer service Advisors, supporting them to provide thoughtful, high-quality service from first contact through to the end of the contract term. Working closely with the Customer Services Manager, you will create a positive, inclusive environment where people feel valued, supported and empowered to do their best work.What you''ll be doingLeading day to day team activity to deliver excellent service aligned to agreed service levels and member needsCreating a supportive, inclusive team culture where colleagues can thrive and growCoaching and developing team members, providing regular feedback to build confidence and capabilityMonitoring quality and performance, encouraging continuous improvement and accountabilityIdentifying development needs and shaping tailored training and development plansHandling customer complaints with care and fairness, ensuring positive outcomesDriving efficiencies and improvements in processes, including automation where appropriateKeeping procedures simple, effective ..... full job details .....