Customer Services Team Leader

Customer Services Team LeaderLocation: London (Hybrid - office and remote working)Salary: £40,000 per annumContract: Full-Time, Fixed Term Contract to 31 March 2027We are seeking an experienced and compassionate Welfare Services Team Leader to join a leading charitable organisation dedicated to supporting individuals across different industry sectors. This is an exciting opportunity to lead a committed welfare team, oversee high-quality support services, and help deliver meaningful outcomes for people facing financial hardship, health challenges, family difficulties, and other life-changing circumstances.The RoleAs Customer Services Team Leader, you will be responsible for the day-to-day leadership and coordination of the welfare team, ensuring exceptional service delivery and positive outcomes for service users. Working closely with senior management, you will support case managers, oversee complex cases, monitor performance, and contribute to the ongoing development of welfare services.This is a varied and rewarding role that combines people leadership, casework oversight, stakeholder engagement, training delivery, and service improvement.Key ResponsibilitiesLead, motivate and support a team of case managers.Conduct regular one-to-one meetings, team meetings and performance reviews.Monitor workloads and ensure effective case allocation.Identify training and development opportunities within the team.Support recruitment, onboarding and induction activitiesProvide guidance on ..... full job details .....