Who We Are and What We Do

Kinovo plc is a leading UK provider of specialist property services, offering electrical, mechanical, building repair and maintenance, as well as construction services. We operate through three long-established and complementary subsidiaries: Purdy Contracts Ltd, Dunham Ltd, and Spokemead Ltd. We lead in delivering safe and sustainable property solutions, protecting our customers, benefiting the environment, and enhancing communities and the lives of our employees.

Join Our Team and Make a Real Difference!

At Kinovo, we are passionate about raising living standards for people, families, and communities, ensuring safe and reliable homes. We are proud to be an equal opportunities employer, celebrating diversity and inclusion across our workforce. As a Disability Confident Committed Employer, we provide flexible recruitment and working practices, ensuring neurodivergent individuals have equal opportunities. We are a Living Wage Employer and have pledged our support to The Armed Forces Covenant.

All vacancies are advertised internally, giving priority to our team members*. If you are looking for genuine career growth, want to be part of a successful, growing group and share our values and commitment, we want to hear from you!

Our Values

• Integrity: We lead with honesty and respectfulness - promising inclusivity, respect, humility, and candour.
• Innovation: We look to the future, continuously improving the present - daring to be different.
• Reliable: We are always there for our teammates, customers, and communities - making every day incredible.
• Reputable: We hold ourselves to the highest standards - caring about tomorrow.
• Successful: We work together to succeed - welcoming collaboration, determination, passion, and confidence.

The Role

Employer: Purdy Contracts Ltd

Job title: Customer Services Representative

Location: Romford, RM7 7PN

Working Times: Monday to Friday, 08:00 – 16:00 or 09:00 - 17:00

Salary: £25,000 per annum

Equipment provided: Laptop

Our Expectations

You will:

• Be the first contact support for all queries from customers, clients and residents via Phone, Email, Text and Post
• Provide an excellent and professional customer service to our customers, clients and residents
• Record all activity from inbound phone calls/emails within the in-house system (training will be provided)
• Liaise with the back-office administration team as necessary to quickly resolve queries and issues raised from customers, clients and residents. Take ownership of these, and ensure you respond to the customer/client or resident same day or within 24 working hours of the enquiry received.
• Where appropriate, pass enquiries to the back-office Contract Administration team with accurate and relevant information.

Your Skills and Experience

• Previous experience in a call/contact centre or a customer service administration role, ideally within the Social Housing Repair & Maintenance Sector
• Competent in the use of MS packages
• Experience in using effective telephone complaint handling techniques and dealing with high volume inbound calls
• L2 or L3 Customer Service or Business Administration NVQ or equivalent desirable

Package & Benefits

• Permanent Contract
• Annual Appraisals and Pay Reviews
• Annual Bonus Scheme
• 32 days of paid annual leave
• Buy & Sell Holiday Scheme (up to 4 additional days)
• Share Incentive Plan
• Cycle to Work Green Bike Scheme
• CPD and sponsorship through professional qualifications
• Opportunities to participate in social value events/activities, helping enrich the lives of communities where we work

Wellbeing Support

• Mental Health First Aiders across the Group
• Partnered with HSBC for Financial Wellbeing Seminars
• Partnered with Step-Change National Debt Charity for Advice and Support
• Employee Assistance Programme (EAP) – 24-hour Confidential Helpline including access to the ‘Wisdom’ App for various discounts

If you’re ready to make a positive impact and grow with us, apply today and become part of a dynamic team dedicated to making a real difference!