Adecco are supporting a London Borough Council in a service role as a Housing Repairs Customer Service Advisor Contract Details:- Contract Type: Temporary, ongoing- Contract Length: 3-6 months, with potential to extend- Working Pattern: Part Time, 16 hours per week You will work the below shift; 1pm to 5pm shiftMonday - Thursday Salary:- Hourly rate From: 17.54 PAYE- Hourly rate To: 23.36 Umbrella About Our Client:Our client, a leading London Borough Council, is seeking enthusiastic and customer-focused individuals to join their Repairs Contact Centre team. With a strong commitment to delivering excellent customer care, our client offers a supportive and inclusive environment where you can make a real difference in the community. Responsibilities:Provide efficient and effective front-line customer service, handling a variety of service requests and providing information and guidance related to housing repairs.Understand and address customer needs, ensuring a high level of understanding amongst staff delivering services.Work as part of a dynamic team to drive service development and ensure responsiveness to public/client needs.Complete transactions, including taking card payments, following the appropriate protocols.Uphold the council''s policies and procedures, including health and safety requirements, and actively participate in promoting service quality improvements.Maintain an excellent understanding of customer interactions and use available technologies to provide ..... full job details .....