Customer services

Guest services executive - Required for this luxury travel company based in South West London. Hybrid role, 25/28k plus bonus and great benefits. Experience wise they are looking for someone with a year plus customer services experience within the travel industry. Ideally with some cruise knowledge Guest services executives duties-To be responsible for responding to all pre and post cruise enquiries and correspondence from guests, either by telephone, email, or letter-Demonstrate a sense of urgency depending on the volume of enquiries and adapt and prioritise as required. - Maintain the highest level of written communications for pre and post travel correspondence. - Provide information which is 100% accurate and which addresses 100% of the guest''s questions during each contact. - Investigate and resolve all complaints in accordance with company processes and industry guidelines, in a timely and fair manner, to achieve the best possible outcome for both guest and business. - Allocate compensation based on company standards, to the approval of the relevant management. - Identify potential problems relating to guest service and proactively work to find solutions to enhance the guest experience. - Communicate to relevant management/internal contacts information about guest needs and expectations, and levels of guest satisfaction. Guest services executives skills required-Twelve months'' experience of working in a customer/guest services environment within the travel industry, ..... full job details .....