Customer Services Assistant

We are looking for a Customer Services Assistant to join our team, who cover the south west of the UK supplying a diverse customer base. Working for the largest independent construction materials business in the UK and Ireland, you won''t be restricted by lots of red tape; you will have the opportunity to engage with your customers, truly getting to know them.Key ResponsibilitiesAs a Customer Services Assistant, you will be a key member of our Commercial team focused on providing excellent customer service and providing support to our Building Products division. You''ll be responsible for dealing with inbound enquiries from customers and pricing/chasing/winning orders. You will also be involved in processing incoming orders through our brand-new Ecommerce website. You''ll respond to enquiries and work in an organised fashion, tracking orders and communicating with key stakeholders right up to delivery on the customers doorstep!You''ll be accountable for providing excellence in our customers'' experience from pricing, offering technical knowledge to ensure the correct product is supplied, ordering, distribution and after-sale care; you''ll deliver effective and efficient Sales and Distribution; minimising customer queries and complaints. You''ll work with our customers, operations and transport teams via telephone and email to coordinate delivery of our market leading self-binding gravels and decorative aggregate products. You''ll drive the highest standards of customer ..... full job details .....