Customer Services Representative

Are you a proactive, commercially minded customer service professional who thrives in a fast-paced environment?

We are looking for an exceptional Customer Service Executive to join our clients team in Yeovil. This is not a call centre role, this is a pivotal position working alongside our clients internal teams to maximise customer satisfaction, increase sales conversions, and strengthen long-term client relationships.  If you combine outstanding communication skills with strong organisation, commercial awareness and a “customer first” mindset, we want to hear from you.  This is a varied, fast-paced role that requires initiative, accuracy and confidence.

Key responsibilities:

• Coordinate customer and new business appointments with the internal teams
• Proactively follow up quotations and prospects to maximise conversions
• Deliver first-class customer service via phone, email and online enquiries
• Process sales orders, raise purchase orders and manage supplier quotes
• Track customer enquiries and update internal CRM/order systems
• Support marketing activity by converting leads into active customers
• Resolve customer queries quickly and professionally
• Manage diaries, itineraries and key communications
• Identify cross-selling opportunities to increase overall sales

Skills and Experience

• Experienced in customer service, sales support, account management or order processing
• Exceptionally organised and detail-focused
• Confident speaking with customers and negotiating professionally
• Commercially aware and motivated by results
• Proactive, you don’t wait to be asked
• Comfortable managing multiple priorities
• Skilled in CRM/database systems and Microsoft Office

Experience in sales administration, customer service coordination, internal sales, or account support would also be highly advantageous.