Customer Services and Operations Manager

Customer Service and Operations ManagerLocation: LeicesterSalary: up to £50,000Job Type: Full-time, PermanentReporting to the Sales Director, you will oversee Client Services teams across multiple product areas, ensuring a high standard of customer experience while improving operational performance.You will work closely with teams such as Sales, Manufacturing, Product, Logistics, and Finance to ensure a smooth and consistent process from initial enquiry through to delivery and aftercare.The ideal candidate will be confident, analytical, and commercially aware, with a strong ability to lead teams, manage change, and maintain excellent service standards. Key Skills and ResponsibilitiesLeadership and Team DevelopmentGuide and support teams to achieve strong performance outcomesDefine clear roles, expectations, and measurable goalsEncourage professional growth and plan for future talent developmentFoster a positive, team-oriented environment focused on resultsOperational Excellence and ImprovementStreamline processes to improve efficiency and effectivenessSpot and remove bottlenecks or inefficiencies in workflowsDesign processes that can grow with the businessMaintain consistent ways of working across all teams and areasSystems, Data and PerformancePlay a key role in rolling out ERP/SAP systems and future technologiesLeverage data to track performance and identify improvementsTake ownership of reporting metrics and service-level outcomesEncourage consistent use of systems and ..... full job details .....