Customer Services Advisor

Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for our customers. They rely on us to be there when they need support and you will be owning and resolving their queries.Our current positions are for full time, permanent Customer Service Advisors working 37 hours a week.You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Hertford office then we can offer you hybrid working.We offer a starting salary of circa £28,000. The RoleYou''ll be speaking to our customers and supporting them with a range of queries and liaising with colleagues across the business for answers where needed.You could be reporting repairs, answering questions about rent payments, complaints, reporting anti social behaviour and general enquiries around rehousing and SNG. You''ll ensure an excellent customer experience by being part of an amazing team that responds to our customers needs and delivers resolutions where possibleYou will record relevant details in our systems, enabling an accurate diagnosis of issues and provision of appropriate responsesYou''ll communicate effectively making sure we give our customers clear, accurate information and advice in a professional manner You will Work collaboratively with colleagues in the team and across other departments to ensure customers receive a timely response to their queriesWhat we need from youWe need you to have experience of working in ..... full job details .....