Customer Services Advisor German Speaking - remote working

We are recruiting on behalf of a global health and wellness company for a fluent German-speaking Member Services Advisor to join their growing European customer support team. This is remote-based role supporting members across the DACH region and wider European markets.If you are a dedicated customer service professional who enjoys helping others and thrives in a multicultural, fast-paced environment, we''d love to hear from you.Key Responsibilities:Provide exceptional customer service via phone, email, chat, and other channelsAssist with member queries, order management, and account troubleshootingMaintain high standards of professionalism, accuracy, and responsivenessLiaise with internal teams to escalate and resolve issues on behalf of customers and leadersAttend occasional training sessions, conventions, or team meetings (some travel required)Support the Member Services Team with additional tasks as neededYour Profile:Fluent in German and English (written and spoken)Experience in a customer service or call centre roleStrong problem-solving skills and a customer-first mindsetComfortable learning new systems and working under pressureTeam player with a proactive, positive attitudeBenefits:Competitive salary performance bonusPrivate health and dental insuranceGenerous pension schemeE-learning and development opportunitiesBirthday leave and other internal perks (e.g. staff shop, gym ..... full job details .....