Customer Services Advisor - Essex

Customer Services Advisor - Waste
Rochford, Essex
 
We are seeking a proactive and customer-focused individual to join our team and support the launch of the new Food Waste Service. This is an excellent opportunity for someone with strong communication skills and a passion for customer service.
 
Contract Details
 
Temporary 8-week contract (view for extension)
37 hours per week
£15 per hour
On-site requirement: 3 days per week
 
Role Overview

• As the first point of contact for customer enquiries, you will provide accurate information and resolve queries via telephone, email, and webchat. You will play a vital role in ensuring customer satisfaction, handling sensitive issues with professionalism and empathy, and maintaining accurate records using the Bartec system.

Key Responsibilities

• Respond to enquiries about the Food Waste Service across multiple channels.
• Deliver courteous, professional, and empathetic support.
• Manage sensitive situations and de-escalate conflict when necessary.
• Accurately record customer interactions and service requests in Bartec.
• Ensure compliance with safeguarding policies and data protection legislation.

Skills and Experience Required

• Strong working knowledge of Microsoft Office packages.
• Experience in a customer-focused environment.
• Knowledge of local government services (desirable).
• Experience handling sensitive and confidential information.
• Excellent written and verbal communication skills.
• Ability to listen actively and resolve multiple queries efficiently.

If you are an experienced customer service professional with strong communication skills and an interest in supporting local services, we would like to hear from you.
 
To find out more information please contact Lily at (url removed)
 
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

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