Customer Services Administrator

Role: Customer Services Administrator Location: Robertsbridge, East SussexContract Type: Permanent, Office Based; Monday - Friday - 8-5pm Own transport/Driver required due to office locationSalary 27,000 per annum + Discretionary bonus (after probation).Excellent benefits including generous holiday allowance + Bank Holidays, HealthCash Plan, Pension, Free Parking and a modern working environment!Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and supportive environment? If so, we have the perfect opportunity for you! Our client is looking for an additional team member to work within their team to support their customers and logistics.You will be part of a supportive team where your contributions make a real difference within a positive workplace culture where every team member can grow and excel Key Responsibilities:Process Orders: Enter customer orders into the ERP system, resolve discrepancies, and ensure timely dispatch from the warehouse. (Training provided)Provide Customer Support: Handle phone and email enquiries, providing product information, pricing details, and basic technical advice with enthusiasm.Coordinate with Teams: Collaborate with Sales and Operations to arrange on-site support and follow up on customer feedback.Manage Logistics: Track deliveries, manage back orders, and arrange collections for incorrect or surplus stock.Assist with Exports: Support export paperwork, including invoices and packing lists.Issue ..... full job details .....