Customer Services Administrator

Customer Services Administrator Location: Wokingham Job Type: Full-time We are seeking an organised and customer focused Customer Services Administrator to support service operations across a range of customer and company owned products. This is a varied role involving service coordination, customer communication, administration, reporting and supplier liaison. Key Responsibilities Coordinate repairs and service activities from enquiry through to completion and invoicing. Schedule service visits and support field-based engineers. Process service requests, quotations, purchase orders and invoices. Act as the main point of contact for customers, providing updates and resolving queries. Maintain accurate service records and documentation. Monitor service performance and prepare operational reports. Support stock control, inventory management and equipment maintenance. Liaise with suppliers and external service providers to coordinate repair and maintenance work. Assist with preventative maintenance schedules and service contract administration. Requirements Previous experience in customer service, administration, service coordination, or operations. Excellent organisational skills with the ability to manage multiple priorities. Strong communication and customer service skills. Good attention to detail and problem solving abilities. Proficient in Microsoft Office, particularly Excel. Desirable Experience with service management, ERP or business management systems. Knowledge ..... full job details .....