Customer service Team Manager

We''re Hiring Customer Experience and Sales Support ManagerLondon (Office-Based)Monday to Friday office hours Are you passionate about delivering an exceptional customer experience while leading a high-performing support team? We are working with a growing business within the utilities sector that''s looking for a Customer Experience / Sales Support Manager to lead a small team of 5-10 people, ensuring customers receive outstanding support from point of sale through to aftercare. This is a fantastic opportunity for someone who enjoys improving processes, developing people and creating a customer-first culture. What you''ll be doing: Leading and coaching a customer experience and sales support team Managing the after-sales customer journey for B2B customers Driving service improvements and operational efficiency Working closely with sales and other internal departments Monitoring KPIs, customer satisfaction and team performance Creating a positive, high-performing team environment We''d love to hear from you if you have: Experience leading a customer service, customer experience or sales support team A background in B2B customer operations Strong coaching and people management skills A passion for improving customer journeys and service delivery Utilities sector experience (ideally) If you''re looking for your next challenge-or know someone who could be the perfect fit-I''d love to hear from you. ..... full job details .....