Customer Service Team Leader

Customer Service Team Leader Customer Experience Team Leader £36,000 Poole, Dorset Up to £36,000 + Monthly Bonus Scheme Permanent Full-Time (40 Hours Per Week) Are you an experienced Customer Service Team Leader, Customer Experience Team Leader, or Customer Service Supervisor looking for your next career move? We''re recruiting for a highly organised and customer-focused Customer Service Team Leader to join a growing business in Poole. This is an excellent opportunity for a customer service professional with leadership experience to manage a team, improve customer satisfaction, and drive operational performance within a fast-paced environment. If you''re passionate about delivering exceptional customer experiences, coaching teams, and improving service delivery, this could be the perfect role for you. The Role As a Customer Service Team Leader, you will lead a team of Customer Experience Associates, ensuring customers receive outstanding support across telephone, email, CRM, and online ordering channels. Key responsibilities include: Leading and developing a high-performing customer service team Managing customer enquiries via phone, email, and online platforms Driving customer satisfaction and service excellence Monitoring team performance against customer service KPIs Supporting order processing, account management, and customer administration Managing CRM records and ensuring accurate customer data Overseeing customer projects and service-related initiatives Building ..... full job details .....