Customer Service Administrator - 3 Month Contract

Customer Service Administrator Upton, Poole Up to £15 per hour Temporary - 3 monthsThe OpportunityWe are currently recruiting on behalf of our client, a well-established organisation within the property and facilities sector, for a Customer Service Administrator to join their busy team in Upton.This is a fantastic opportunity for someone with strong customer service and administrative experience who enjoys working in a fast-paced environment and delivering a high standard of service to clients within high-end residential properties.The RoleReporting to the Customer Service Manager, you will be responsible for managing incoming customer queries, coordinating maintenance works, and ensuring all issues are handled efficiently and professionally.You''ll act as a key point of contact between customers and contractors, helping to ensure a smooth and positive customer experience from start to finish.Key ResponsibilitiesHandling incoming calls and responding to customer queriesLogging and tracking issues using internal systemsCoordinating with trades and contractors to arrange worksLiaising between customers and service providers to ensure clear communicationMonitoring job progress and updating systems accordinglyMaintaining accurate records of all interactions and actionsManaging queries with empathy, professionalism, and efficiencyWhat We''re Looking ForEssential:Strong customer service experienceExcellent communication and interpersonal skillsAbility to remain professional when ..... full job details .....