Customer Service Team Leader

Customer Services Team Leader Poole Up to £36,000Lead a customer service team that''s genuinely proud of the experience it delivers. As Customer Services Team Leader, you''ll be the steady hand guiding a close-knit team, building trusted relationships with customers and colleagues alike, while keeping standards high and everything running smoothly.As a Customer Services Team Leader, you will benefit from: Monthly profit share bonus scheme30 days paid holiday (including bank holidays)Company sick pay and an employee assistance programmeFree onsite parking and free lunch every FridayPerks at Work scheme, birthday vouchers and subsidised workplace massageCycle to Work scheme and regular company social events As a Customer Services Team Leader, your responsibilities will include: Leading and supporting a team of Customer Experience Associates, ensuring exceptional service by phone and emailOverseeing order processing across ERP, CRM and web-based channels, maintaining accuracy and agreed cut-off timesMonitoring team KPIs, including response times, on-time task completion and call handling standardsManaging internal projects, holding team members accountable and delivering on deadlinesSetting up new customer accounts, kitted codes and consignments, keeping all systems accurate and up to dateProducing accurate commercial invoices and recording all activity on the company CRM As a Customer Services Team Leader, your experience will include: Leading or supervising a team within a ..... full job details .....