Customer Services Team Leader

Customer Services Team LeaderLocation: PooleSalary: Up to 36,000 DOEJob Type: Permanent, Full TimeHours: 40 hours per weekAre you an experienced customer service professional with strong leadership skills?TeamJobs is recruiting for a Customer Services Team Leader to join a busy and fast-paced business based in Poole. This is an excellent opportunity for someone who thrives in a customer-focused environment, enjoys leading a team, and is passionate about delivering exceptional service.The RoleAs Customer Services Team Leader, you will oversee a team of Customer Experience Associates, ensuring customers receive a first-class experience across both phone and email communications. You will be responsible for driving performance, maintaining service standards, supporting projects, and ensuring operational processes run smoothly.Key responsibilities include:Leading, motivating and developing the Customer Services teamEnsuring all customer enquiries are handled professionally and efficientlyManaging incoming telephone and email communicationsSupporting customer account management and query resolutionProcessing orders received through online platforms, email and customer portalsMaintaining accurate records across CRM and ERP systemsMonitoring team performance against service level agreements and KPIsManaging internal projects and driving process improvementsCoordinating the setup of new customer requirements and product informationProducing accurate documentation and commercial ..... full job details .....