Customer Service Team Leader

Customer Service Advisor Team LeaderRed Recruitment is recruiting Customer Service Advisor Team Leader to join a company that provides heating solutions in St. Ives. This role will require you to lead a team who provide excellent customer service and to provide feedback to improve the processes and systems. This position is permanent and carries a salary of 32,000 alongside many benefits including a subsided gym membership and free onsite parking.Benefits and Package for a Customer Service Advisor Team Leader:Salary: 32,000 Per AnnumHours: Monday - Friday, hours between 8am - 5.30pmOccasionally you may be required to work a later shift until 8pm, a Saturday morning, 9am - 1pm and a bank holidayContract Type: PermanentLocation: St. IvesFree onsite parkingKey Responsibilities of a Customer Service Advisor Team Leader:Lead, coach and develop a customer service team ensuring goals are clearly set and achieved. Drive a culture of customer first through coaching, mentoring and collaboration. Monitor performance and identify areas of improvement within the team and across the business. Collaborate with other departments on priorities and best practices.Resolve conflicts and complaints and drive a customer focused team ethos.Report on business metrics to senior management.Key Skills and Experience of a Customer Service Advisor Team Leader:Proven leadership skills ideally in a contact centre environment.Excellent communication and problem solving skills understanding the wider ..... full job details .....