Customer Service Team Leader

Customer Service Team Leader Salary: Up to £45,000Hybrid working: Intially 5 days in the office, 1 day from home when established.Travel: Must be comfortable with monthly travel to Belgium during the first six months (a couple days up to one week per trip). After this, travel is expected to reduce to bi-monthly visits lasting a couple of days.About the roleWe are looking for an experienced Customer Service Team Leader to provide strong, hands-on leadership to a customer service team within a defined market or region. In this role, you will translate the vision of excellent customer service into daily operations, ensuring high service levels, strong performance, and a consistently positive customer experience. You will coach and develop your team, drive continuous improvement, and act as a key link between customer service and other parts of the organisation. This is a role for someone who combines people leadership with operational focus, data-driven decision-making, and a passion for customer-centric working.Key responsibilities Leadership and coachingLead and organise a team of customer service professionals, ensuring clear priorities, structure, and ownershipCoach, motivate, and develop team members on skills, mindset, and behaviourConduct regular feedback and development conversations and support individual growth plansCustomer focus and service deliverySafeguard agreed service levels with a strong emphasis on customer satisfactionAct as the first point of contact for ..... full job details .....