Customer Service Team Leader

Customer Service Advisor Team LeaderRed Recruitment is recruiting Customer Service Advisor Team Leader to join a company that provides heating solutions in St. Ives. This role will require you to lead a team who provide excellent customer service and to provide feedback to improve the processes and systems. This position is permanent and carries a salary of 32,000 alongside many benefits including a subsided gym membership and free onsite parking.We''re looking for an experienced, people first leader to join their Contact Centre and play a key role in shaping how they support their customers and advisors every day. This role is hands on, fast paced and central to our operation.You''ll be the direct line of support, coaching and leadership for our advisors.Benefits and Package for a Customer Service Advisor Team Leader:Salary: 32,000 Per AnnumHours: Monday - Friday, hours between 8am - 5.30pmOccasionally you may be required to work a later shift until 8pm, a Saturday morning, 9am - 1pm and a bank holidayContract Type: PermanentLocation: St. IvesFree onsite parkingKey Responsibilities of a Customer Service Advisor Team Leader:Lead, coach and develop a customer service team ensuring goals are clearly set and achieved. Drive a culture of customer first through coaching, mentoring and collaboration. Monitor performance and identify areas of improvement within the team and across the business. Collaborate with other departments on priorities and best practices.Resolve conflicts ..... full job details .....