Customer Service Team Leader

Customer Service Team Leader£37,000 + Excellent benefits packageFull time / permanent Bradford (onsite)Do you have experience working as a Customer Service Team Leader within a regulated call centre environment? Are you looking for a new and exciting opportunity within a growing organisation? If so, please do keep reading as we are currently recruiting for an experienced Customer Service Team Leader to join a very reputable and growing client of ours based in the Bradford area. This role extends beyond day-to-day management, offering the opportunity to shape the customer experience, drive team performance, and enhance service delivery. Combining strong people leadership with effective operational oversight, you''ll champion continuous improvement initiatives that reduce avoidable contact and deliver better outcomes for both customers and the business.What will I be responsible for? You will lead, coach and develop a team of Customer Service Representatives, supporting them to deliver consistently high standards of service. This includes regular one-to-ones, ongoing coaching, and creating a culture of ownership and accountability. You will also support recruitment, onboarding and development, while maintaining a strong focus on team engagement and wellbeing.You will ensure all customer interactions across phone, email, webchat and social media are handled professionally and efficiently, with a focus on first-time resolution. You''ll act as an escalation point for more complex ..... full job details .....