Customer Service Manager

Job Title: Customer Service and Sales ManagerLocation: Leeds (Hybrid - 4 days in office, 1 day WFH)Salary: £32,000 - £37,000 per annum (depending on experience)Inspire, Lead, and Make an ImpactConsortium Professional Recruitment are delighted to be partnering with a forward-thinking business on the appointment of a Customer Service and Sales Manager. This exciting opportunity offers the chance to play a vital role in shaping and growing a customer-centric team in a company that prides itself on sustainable design and an excellent customer experience.This is a brilliant role for someone who thrives in a hybrid customer service and sales environment, enjoys leading from the front, and is passionate about building teams that balance commercial performance with service excellence.The Opportunity:As a Customer Service Manager you''ll play a key role in:Building and leading a motivated team of Customer Service and Sales ExecutivesCreating a positive, high-performance culture with clear goals and coaching supportOptimising workflows within Zendesk to enhance both service and sales processesOverseeing quoting activity and driving improvement in conversion ratesHandling escalations and managing complex customer cases with professionalismYour work will directly contribute to the growth of the business through improved customer satisfaction and increased revenue from warm leads.About You:We''re looking for someone who can bring:Experience in leading customer service or sales support ..... full job details .....