Customer Service Team Leader

The Customer Service Team Leader will oversee and support a customer service team of around 10-15 people to ensure high-quality service delivery within the business services industry. This role is based in Shipley and focuses on driving team performance and enhancing customer satisfaction.Client DetailsThis organisation operates within the Utilities industry and is dedicated to providing tailored solutions to its clients. With a focus on customer-centric services, the company strives to maintain excellence in its operations and client interactions.DescriptionLead and manage a customer service team to deliver excellent service levels.Monitor team performance and implement strategies to meet key performance indicators.Handle escalated customer queries and complaints to ensure timely resolutions.Develop and deliver training plans to enhance the skills of team members.Collaborate with other departments to streamline processes and improve customer experience.Generate and present reports on team performance and customer feedback.Ensure compliance with organisational policies and industry standards.Identify opportunities for process improvements and implement best practices.ProfileA successful Customer Service Team Leader should have:Proven leadership experience within a customer service environment.Strong problem-solving skills and the ability to handle customer complaints effectively.Experience in performance management and coaching a team.Familiarity with business services ..... full job details .....