Customer Service Team Leader

Michael Page have partnered with a reputable and prestigious Law Firm in Stoke to recruit for a Customer Service Team Leader to join their department on a permanent basis.This would be an exceptional opportunity to join a business which have a excellent reputation within their market and have some extremely exciting plans for the year ahead!Fantastic progression and development routes please apply now for an immediate interview!Client DetailsMichael Page have partnered with a reputable and prestigious Law Firm in Stoke to recruit for a Customer Service Team Leader to join their department on a permanent basis.This would be an exceptional opportunity to join a business which have a excellent reputation within their market and have some extremely exciting plans for the year ahead!Fantastic progression and development routes please apply now for an immediate interview!DescriptionAs a Customer Service Team Leader you will be managing an established productive team ensuring a positive solution focused culture. You will be providing training and coaching and identifying skills gaps conducting regular 121s and coaching sessions alongside reviewing quality.The role will be hands on managing escalations and any issues ensuring these are resolved within agreed SLAs.If you are an experienced team leader within a professional services environment or potentially transitioning into a supervisory role we would love to hear from you.ProfileExperienced within a supervisory role within a ..... full job details .....