Customer Service Assistant - Student Accommodation

Customer Service Assistant - Unity SquareLocation: LiverpoolReporting to: Accommodation ManagerEmployment Type: Full-timeThe Customer Service Assistant plays a vital front-line role in delivering an outstanding student experience at Unity Square. Acting as a key point of contact for residents, guarantors, visitors, and internal teams, the role is central to student satisfaction, community engagement, and the smooth day-to-day operation of the site.The successful candidate will support all aspects of customer service, administration, and student engagement, with particular responsibility for rental management system administration, supporting debt-chasing activity, and contributing to the delivery of a positive, inclusive, and vibrant residential life programme.As the first point of contact for students, the Customer Service Assistant will provide a professional, welcoming, and solution-focused service, handling enquiries, requests, and complaints efficiently and with care. The role requires the ability to build strong, positive relationships with residents in order to enhance satisfaction, encourage re-bookings, and foster a strong sense of community. The postholder will also be expected to identify and appropriately escalate welfare or safeguarding concerns in line with company procedures.The role includes responsibility for maintaining accurate student records within the rental management system, supporting general administrative tasks, reporting, and correspondence, and ..... full job details .....